COVID-19 update as of March 17, 2020

Please note that at this time we do not have the capability to do outpatient testing for COVID-19.

To our patients,

It has become clear that our best strategy for managing through this pandemic is to keep sick people home (unless they are sick enough to need to be hospitalized) and to keep everyone else away from each other, as we are able.  To this end, all of our providers now have the capability to perform “virtual visits”.  Virtual visits will allow us to assess people who are ill and to manage them through their illness.  Many people will be infected with COVID-19 and the majority can be safely managed at home.  Virtual visits are also useful for follow-up appointments for ongoing management of chronic conditions (we can fill medications, order/follow-up labs, etc).  At this time, we will be rescheduling “physicals” for our primary care patients — but we will be able to offer virtual visits to help manage other issues.

We are asking that all of you follow this link https://www.mypmahealth.com/patient-resources/virtual-visits/ to educate yourself on virtual visits.  The preferred method is to connect with a desktop computer with a webcam using Google Chrome; you should also download the Privia app to your smartphone for on the go visits.  Please call our office if you need assistance getting set up.

In order to reduce person-to-person contact in our reception area, we are screening patients at the front door.  All patients with a fever or new respiratory symptoms MUST wear a mask unless their provider tells them to remove it, for the duration of their appointment.  For all patients, if you are experiencing fever/chills, body aches or a cough, we want you to contact our office before coming in.  We can arrange a virtual visit, at which time we can evaluate you.  If you are unable to do a virtual visit due to technological issues, please call our office and we will decide how to proceed.

During this time, companions may not accompany our patients in the office.  There will be exceptions made for those who need special assistance.  Children who are not being treated may not enter the office during this period.

We apologize for any inconvenience.  Thank you for your understanding and support as we work together to get through this difficult time.

 

PMA Health